At Angelina Store, we are committed to ensuring your complete satisfaction with every purchase. Our returns and exchanges policy reflects the same standards of excellence and sophistication that define our curated collections of accessories, bags, clothing, and luxury items.
Policy Summary: We accept returns and exchanges within 15 days of delivery. Items must be unworn, undamaged, and in their original packaging with all tags attached.
Eligibility Criteria
To be eligible for a return or exchange, your item must meet the following conditions:
- Return request must be initiated within 15 days of delivery confirmation
- Item must be unused, in its original condition, and with all tags attached
- Original packaging must be intact and included
- Proof of purchase (order number or receipt) must be provided
Non-Returnable Items
To ensure the hygiene and quality standards expected by our discerning clientele, the following items cannot be returned or exchanged:
- Bijoux (fine jewelry items due to their intimate nature)
- Hats and Headbands (for hygiene reasons)
- Life-Beachwear (swimwear and beach accessories)
- Items marked as “Final Sale” or from Pre-Collection
- Personalized or custom-made items
- Items without original tags or packaging
Return & Exchange Process
Initiate Your Return Request
Within 15 days of receiving your order, please contact our customer service team at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary information.
Wait for Authorization
Our team will review your request and provide return authorization and instructions within 1-2 business days. Please do not ship items back without authorization.
Package Your Items
Carefully pack the items in their original packaging, including all tags, labels, and any accompanying materials. Include a copy of your order confirmation or packing slip.
Ship Your Return
Ship your return to our fulfillment center using a trackable shipping method. We recommend insuring your package as you are responsible for it until it reaches us.
Return Address:
Angelina Store Returns
888 Nutter Street
Lenexa, US 66214
Processing & Refund
Once we receive and inspect your return (typically within 5-7 business days after arrival), we will process your refund or exchange. You will receive email confirmation once completed.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Angelina Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return/Exchange: [Product Name(s) and SKU if available] Reason for Return/Exchange: [Please provide details] Preferred Resolution: [Refund / Exchange for (specific item)]
I confirm that the item(s) are unused, in original condition with all tags attached and packaging intact.
Please provide return authorization and instructions at your earliest convenience.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]
Refund Information
Refund Timeline
Once your return is processed, please allow:
- Credit Card Payments: 5-10 business days for the refund to appear on your statement
- PayPal Payments: 3-5 business days for the refund to process
- JCB Payments: 7-14 business days for international processing
Refund Method
Refunds will be issued to the original payment method used for purchase. Shipping costs are non-refundable, except in cases of our error or defective items.
Exchange Policy
Exchanges are subject to product availability. If your requested exchange item is unavailable, we will contact you to discuss alternatives or process a refund.
International Returns
As we serve customers globally (excluding some Asian areas and remote locations), international returns are accepted following the same policy guidelines. Customers are responsible for any customs duties, taxes, or international shipping costs associated with returns unless the return is due to our error.
Contact Us
For questions about returns and exchanges, please contact our customer service team:
Email: [email protected]
Response Time: 1-2 business days
Phone: Available upon request through email
We are committed to resolving any concerns with the discretion and sophistication befitting the Angelina Store experience.