Welcome to Angelina Store’s FAQ section. We are dedicated to providing you with an exceptional shopping experience, offering timeless elegance and accessible luxury. Below, you’ll find answers to common questions about our products, services, and policies. Should you need further assistance, our customer service team is always here to help.

Product Information

1. What types of products does Angelina Store offer?
We specialize in premium fashion collections, including Accessories, Bags (such as the Liza Bag and Maggie Bag), Belts, Bijoux, Blazers, Clothing, Coats & Down Jackets, Dresses, Hats and Headbands, Knitwear, Leather & Shearling, Life-Beachwear, Shawls, scarves and foulards, and Shoes. Each piece is curated to reflect sophistication and enduring style.
2. Are your products made from high-quality materials?
Absolutely. We meticulously select materials for our collections, such as ERMANNO SCERVINO cardigans and handcrafted leather blazers, ensuring each item meets our standards for elegance and durability.

Shipping & Delivery

1. What shipping options are available?
We offer two shipping methods:
– Standard Shipping: Priced at $12.95, this option uses premium carriers like DHL or FedEx. After 1-2 days of order processing, delivery takes 10-15 business days.
– Free Shipping: For orders over $50, we provide complimentary shipping via EMS, with delivery in 15-25 business days after processing.
2. Do you ship worldwide?
Yes, we offer global delivery to most regions. However, delivery to some Asian areas and remote locations may not be available currently. We are working to expand our reach while maintaining high service standards.
3. How long does order processing take?
All orders require 1-2 days for careful processing before shipment. This ensures your items are prepared with the same attention to detail that defines our brand.

Returns & Exchanges

1. What is your return policy?
We want you to be completely satisfied. If any item doesn’t meet your expectations, you may return it within 15 days from the date of receipt. This allows ample time to ensure the piece aligns with your style and quality expectations.
2. How do I initiate a return?
Please contact our customer service team at [email protected] with your order details. We’ll guide you through the process to ensure a smooth experience.

Payment Methods

1. What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure, allowing you to shop with confidence.
2. Is my payment information safe?
Yes, we prioritize the security of your data. Our payment systems are encrypted and compliant with industry standards to protect your personal and financial information.

Account & Customer Service

1. How can I contact customer service?
For any inquiries, including delivery questions or returns, please email us at [email protected]. Our team is dedicated to providing prompt and courteous assistance.
2. Do I need an account to place an order?
While creating an account can streamline future purchases, it’s not mandatory. You can check out as a guest for a quick and easy shopping experience.

Thank you for choosing Angelina Store, where timeless elegance meets accessible luxury. We appreciate your trust and look forward to serving you.

For further assistance, don’t hesitate to reach out to us at [email protected].